Your visit: Terms & Conditions

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Terms & Conditions

The Hafren, Llanidloes Road, Newtown, Powys SY16 4HU
Box Office: e-mail:

Box Office Opening Times

Our Box Office opening times are as follows:

We are also open on weekends two hours before a performance on performance days only.

Telephone

Call the Box Office on 01686 948100 (see opening hours above). You can pay by credit or debit card. Telephone bookings will be diverted to an ansaphone for the 30 minutes prior to a performance to allow Box Office staff to serve personal callers.

Online Sales

Tickets for all shows are available to purchase online. Customers can either print off a receipt or request that their tickets be despatched in the post for a fee of £1.20.

Digital Tickets

We offer the option for online bookers to print their tickets at home. Just select 'Print At Home' when you checkout. You will receive an email with a pdf link to your tickets, where you will be able to view and print them. You do not need to print off your tickets for admittance, simply show them on your phone or device when entering the auditorium.

Post

Address: Box Office, The Hafren, Llanidloes Road, Newtown, Powys SY16 4HU.
Give the name of the performance, the number of tickets (including any concessions), your name, address and daytime telephone number. Enclose a cheque for the total amount made out to 'Hafren-NPTC Group' with the cheque card number on the reverse side. Add £1.20 to the total if you wish the tickets to be posted to you.

Refunds and Exchanges

Hafren appreciates customers' commitment to the theatre in booking early for events and recognises that changes of plan can occur. On these occasions, if the tickets are returned to the Box Office we will attempt to re-sell them to another customer. This cannot be guaranteed as all of the theatre’s unsold tickets will be sold first. If successful in re-selling the tickets, the Box Office will issue a voucher to you for use against any future booking. Credit vouchers can only be issued to the original purchaser of the ticket. It is regretted that, in line with most other professional theatres, cash refunds cannot be made on tickets already purchased.

Concessionary Prices and Special Offer Tickets

Where shown, concessionary tickets are available to children, students, over-60s, registered disabled (including an accompanying carer) and the unemployed. Family Concession and Early Saver tickets are all subject to availability, and must be paid for by the specified date. Capacity may be restricted. We reserve the right to withdraw these offers at any time, without notice. Family tickets are a maximum of four persons with at least two of these being children.

Party Booking Rates

These are available for most performances to groups of 10 and over. One free ticket is available for every 10 tickets booked. Please confirm with the box office that the party rate applies to the performance you wish to book. For groups over 25, call Del Thomas, Marketing Supervisor, on 01686 948101 - Option 2 or email to discuss larger discounts.

Disabled Facilities

There are seven parking spaces reserved for Blue Badge holders near to the front doors of the theatre. Patrons in wheelchairs should enter via the main entrance. There is level access into the Box Office, Gallery Bar and Auditorium. Spaces for up to six wheelchair users are available in front of the main seating. This should be reserved in advance. Bright, tactile signs indicate the location of the toilets, including a dedicated toilet with wheelchair access. Please call the Box Office to discuss our hearing loop system. Headsets are also available on request. A large print copy of the theatre's events is available on request. There is a new hearing sound system installed for the benefit of the hard of hearing.

Gift Vouchers

Hafren Gift Vouchers are offered for any amount and can be redeemed against all Hafren Shows and are valid for up to two years. To purchase a voucher please click here.

Refreshments

The theatre bar is open one hour prior to each performance, as well as during the interval and after the performance. To make the most of the interval it is suggested that drinks are pre-ordered, as the bar can be extremely busy during the interval. The theatre's coffee shop and ice cream kiosk are also open on performance evenings.

Please note security and bag searches may be conducted intermittently, and drinks not purchased on the premises may be confiscated for the duration of the show.

Hire of the Theatre

The theatre auditorium and other facilities are available for conferences, business meetings and special functions. The main auditorium can accommodate up to 500 with full staging and lighting facilities with a suite of smaller rooms available for ancillary use or smaller functions. A full on-site professional technical service ensures the optimum sound, lighting and presentation of your event. With catering to suit all requirements, the theatre offers a business-like and professional environment, flexible in accommodating a large range in attendance numbers from ten upwards. Please contact Karin Unwin on 01686 948101 - Option 1 or email . Further information on Hafren Conferencing Centre is available here.

Cash Machine

There is a cash machine situated in the foyer area just to the right of the main doors.

Hynt Scheme

If you need support or assistance to attend a performance at a theatre or arts centre then you may be eligible to join Hynt. Hynt is a national access scheme that works with theatres and arts centres in Wales to make sure there is a consistent offer available for visitors who are impaired in any way or who have specific access requirements. For information on and how to become a member, please visit hynt.co.uk or call the Box Office on 01686 948100.

Relaxed Performances

Relaxed performances are open to everyone, but the environment has been specifically adapted for families with children with an Autistic Spectrum Condition, individuals with sensory and communication disorders, those with learning disabilities and anyone who would benefit from a more relaxed environment.